When to expect an answer from us.
| Request | First reply |
|---|---|
| Account access, billing, outages | Within 4 business hours |
| How-to questions | Within 1 business day |
| Feature requests | Within 3 business days |
Business hours are Monday to Friday, 9:00 to 18:00 UTC. Urgent outages are watched around the clock.
Write to us and a person will reply.